Shipping policy
At Toxci, we are committed to providing you with a hassle-free shopping experience from start to finish. Our goal is to ensure that your order is handled with care and delivered to you in a timely manner, no matter where you are located within India. To help you understand our shipping process and what to expect, please take a moment to read through our shipping policy outlined below.
Shipping Charges
We believe in maintaining simplicity when it comes to shipping costs. That's why we offer a shipping rate of ₹40 for Prepaid orders and shipping rate of ₹90 for COD Orders, no matter the size or value of your purchase. This fee applies uniformly to all domestic orders across India, ensuring transparency and consistency in what you pay for shipping.
Order Processing Times
Once you place your order, our team works diligently to prepare it for dispatch. We typically process all orders within 1-3 business days, depending on product availability and warehouse logistics. Rest assured, we aim to ensure that every item you order is carefully packed and dispatched with accuracy and speed.
Our processing time may vary slightly based on the specific product you’ve ordered, but we strive to keep it within the above timeframe to get your order to you as soon as possible.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery timeframe is generally 10-12 business days. However, delivery times may vary depending on your location, accessibility, and the shipping partner servicing your area. Please note that while we aim to adhere to these timelines, unforeseen delays with couriers or regional factors could affect delivery schedules. We appreciate your understanding and patience in such cases.
Shipping Partners
We have partnered with some of the most reliable and well-known courier services in India to ensure that your order reaches you securely and efficiently. Our preferred shipping carriers include:
- Blue Dart – Renowned for their extensive delivery network and prompt service.
- Delhivery – Known for their innovative and reliable logistics solutions.
- DTDC – Trusted for their widespread presence and secure handling of packages.
Once your order is dispatched, we will provide you with the tracking information, if made available by the courier service, so you can monitor your order’s journey to your doorstep.
Shipping Destinations & Availability
We currently offer shipping exclusively within India. However, due to logistics limitations, shipping may not be available in certain areas or postal codes. During the checkout process, you will be prompted to enter your postal code, and our system will notify you if delivery is available to your location. If your location falls outside our serviceable areas, we regret the inconvenience and hope to expand our coverage in the future.
Issues with Delivery
We take great care to ensure that your order is accurately processed and delivered in perfect condition. In the event that an error occurs on our part—such as an incorrect item, size, or defect—we take full responsibility and offer the option of either a full refund or an exchange. Kindly refer to our Return & Refund Policy for a more detailed explanation of how to initiate such a request.
We advise you to inspect your package upon arrival and contact us immediately if there are any discrepancies or concerns with your order.
Additional Costs
While we strive to keep your costs predictable, some orders may be subject to additional charges that are outside our control. These could include duties, taxes, or other levies imposed by local authorities depending on your delivery location. Any such charges will be borne by the customer, and where applicable, they will be clearly communicated during the checkout process. Please be sure to review any additional charges before completing your purchase.
Customer Support
Should you have any further questions or need assistance with your order or shipping details, our customer support team is here to help! You can reach out to us at hello@staytoxci.com . We’re happy to assist with any concerns regarding your order, tracking information, or delivery status.
At Toxci, we value your trust and strive to make every aspect of your shopping experience enjoyable, from browsing to delivery. Thank you for choosing us, and we look forward to serving you with the best in urban streetwear!